Customer Care

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Delivering the Best Patient Journey Possible

Overland Health has always put our patients first. It is a privilege to receive the trust and confidence from both our instructing parties and patients to help a person recover from an injury or health problem.  

Our work is focused on fulfilling our role as a health service provider that is fully committed to ensuring an injured person has experienced a vast improvement in their physical or psychological condition, and we take great satisfaction in all the positive feedback we receive

Customer Support

We provide customer support 6 days a week with convenient opening hours providing our patients with plenty of scope to make contact with us.

Our office hours are:

  • Mon-Thursday 9am-8pm
  • Friday 8.30am-5pm
  • Saturday 9am-5.30pm

Our customer service agents endeavour to answer the phone within 3 rings and our call back service will respond to any out of hours voice messages and emails within 24 hours. Professionalism, data protection and customer satisfaction are fundamental elements of our service, and we ensure that both are upheld in every aspect of patient interaction.

Patients wishing to contact Overland Health can call 0344 241 3352, or submit an enquiry via this form

Skilled Customer Assistants

Depending on the nature of a patient’s referral to Overland Health, we have a number of dedicated support teams who are skilled in delivering excellent customer care with a high level of knowledge that will effectively deal with incoming queries or support the completion of our proactive contact. 

Our helpful Triage team will walk patients through the process of answering our health questionnaire to determine the need for treatment, offering full explanation of the questions to ensure all relevant facts have been collected. 

Should a patient be referred for any type of treatment, Overland Health's Rehab administration team are on hand to arrange appointments and co-ordinate with clinics to manage any attendance needs such as location distance, venue suitability and directions.  

We also provide a knowledgeable Medical Management team who are on hand to review any specific rehabilitation needs and source the best possible treatment services across the UK to aid patient recovery.

Customer Feedback

Every patient who completes an Overland Health treatment programme is invited to complete a customer satisfaction survey to tell us what we do well, and where we can improve.

Feedback is integral to our quality and service standards, and our teams are as highly-motivated by investigating constructive points as they are receiving positive comments. We take our duty of care responsibilities very seriously, and our excellent level of service has benefitted tremendously over the years because of feedback received from our treated patients that has instigated enhancements to what we do.